Patients reviews/testimonials

(verified on iwantgreatcare.org)

Written by a NHS patient at Royal National Orthopaedic Hospital

'I have been under the care of Mr Frank Lee for a number of years now, and consider myself very lucky to have him as my Neuro-Urologist. He is very polite & professional, very friendly, very informative. He takes his time with you, listens to your problems and puts you at ease with any questions or doubts that you may have. If you are having any problems, then i highly recommend Mr Lee.'

Written by a NHS patient at Royal National Orthopaedic Hospital

'Mr Frank Lee is a fantastic doctor he is my urologist but has also helped and looked after me in an holistic way as I have multiple medical problems. He is a kind caring person who always listens and communicates excellently with me. Nothing is too much trouble and his support has been incredible. I feel very lucky to be his patient and highly recommend him as a urology consultant.'

Written by a NHS patient at Royal National Orthopaedic Hospital

'Mr. Lee is very reassuring as he's thorough and interacts in a respectful way. He listens, explains his thought process and involves you in decision making. I feel like I'm in safe hands with him and feel reassured that nothing will be overlooked.'

Written by a NHS patient at Royal National Orthopaedic Hospital

'Mr Lee is an excellent clinician. He is approachable, empathetic and holistic. I feel that he respects me both as a patient and health professional. He has a determination to problem solve the issues whilst also recognising the impact on quality of life. Decisions are jointly made which makes me feel empowered. Many could learn from him.'

Written by a NHS patient at Royal National Orthopaedic Hospital

'Frank was very sympathetic when I had my medical problem in the middle of the pandemic. He went out of his way to sort me out and get me better. He always kept checking up to see how I was and if things were progressing well. I received thoroughly excellent care with Frank and would highly recommend him to my friends and family.'

Written by a NHS patient at Royal National Orthopaedic Hospital

'I have just had a telephone consultation with MR F Lee. He was delightful, he listened to my concerns and answered my questions. He asked about my care both locally and at the RNOH. He explained the present expectations on frequency of investigations so that I would know for my future care pathway. I found him easy to understand and he seemed interested in what I had to say. Excellent consultation.'

Written by a NHS patient at Royal National Orthopaedic Hospital

'Extremely informative and courteous...'

Written by a NHS patient at Royal National Orthopaedic Hospital

'Dr Lee is extremely thorough and appears to have great care for his patients wellbeing. He is practical but also sympathetic to the situation. He explains all the options available clearly.'

Written by a private patient at Hospital of St John and St Elizabeth

'Mr Lee is a wonderful doctor. He goes above and beyond, is extremely kind and understanding. I feel extremely lucky to have come across Mr Lee and I am eternally grateful for all of his help and patience.'

Written by a private patient at Hospital of St John and St Elizabeth
'Mr Lee is an outstanding doctor, he listens and takes care to make you feel very comfortable and trusting with what could be an embarrassing appointment. The treatment you receive is first class and follow up exemplary.'

Written by a private patient at Hospital of St John and St Elizabeth

'Dr Lee is a very warm-hearted, patient and responsive doctor - he explains things very clearly and completely - a very trustworthy and kind doctor.'

Written by a private patient at Hospital of St John and St Elizabeth

'Mr Lee was incredibly thorough in my first consultation and I felt confident that he would be taking a very forensic approach to identify the underlying cause. I also has a very personable and friendly manner, which I appreciated and put me at ease.'

Written by a private patient at Hospital of St John and St Elizabeth

'Mr Lee was very thorough and made me feel comfortable discussing my health concerns.'

Written by a private patient at The Princess Grace Hospital

'Frank is an exceedingly considerate doctor and someone whose expertise is worn lightly, but shines very noticeably through. This is very reassuring to patients. He also takes sufficient time to make sure that there is a sufficient level of explanation and understanding at each step of examination, discussion of options and planning and that patients and carers are aware of the risks involved in each intervention (or in not intervening). The above generates great trust and rapport with patients, as I have observed from the perspective of a carer.'

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